Exchanges and returns
14 days to consider
You have 14 days to exchange or return an item. It is essential that the product is complete (if possible) and in its original packaging with its original product stickers. The packaging should be in its original condition. It may be opened but it may not be used for re-mailing. You will be charged for damaged or incomplete products based on the remaining value of the product.
The following articles may not be exchanged or returned:
- Opened items for consumption.
- Custom-made items, such as printed materials etc.
If the customer has made a mistake during ordering, he/she is required to pay the costs incurred when exchanging or returning an item. If we have made a mistake with your order, all costs incurred are ours. Whether it is the customer’s mistake or ours, we always aim to resolve the problem as quickly as possible. If applicable, your returns will be refunded within 14 days.
Click on the link below to access a return request form. We will not handle any returns received without a request form.